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Physician Practices
The MiraMed Process
Project Assessment
Understanding a physician practice’s business is of utmost importance to the MiraMed team. Every organization has a unique methodology for supporting their business office and managing their healthcare processes. Whether it is a specific write off policy other back office nuance, maintaining those established business processes is extremely important. That’s why at the onset of each project, a MiraMed account specialist works with the physician practice to fully understand each of these specific requirements. Utilizing MiraMed’s formalized assessment process enables the MiraMed team to get the information required to bring a medical group’s business to a higher level, while still preserving the established culture.
Implementation
When a physician practice decides to outsource specific processes, the MiraMed team jumpstarts the process by launching its proprietary implementation methodology. During phase one, the MiraMed team meets with medical group staff members to get a deep understanding of overall objectives and the organization’s timeframe. The team specifically focuses on three key areas--requirements, technology and performance. During phase two, the MiraMed team partners with physician practice staff members to document best practices in these same areas. Phase three involves transforming this information into a formalized work plan, which delineates responsibilities among the project team. Finally, during stage four, responsibilities and delivery dates are then managed to ensure that the medical group’s business is optimally managed—and that bottom line results are realized.
Four Phase Implementation Process
Client Support
The MiraMed team simply becomes an extension of the physician practice’s staff, making the implementation seamless and effective. Engaging every step of the way is the MiraMed specialty. To successfully achieve the optimal partnership, a MiraMed account manager plays a vital role in maintaining open communication and becomes the first line of assistance if an issue does arise. Client satisfaction is at the top of MiraMed’s priority list. And, to ensure such satisfaction, MiraMed engages each medical group in a series of satisfaction assessments throughout the year.
