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Hospitals
The MiraMed Process
Project Assessment
Understanding the hospital’s or the health network’s business is of utmost importance to the MiraMed team. Every organization has a unique methodology for supporting their business office and managing their healthcare processes. Whether it is a specific write off policy, charity program or other back office nuance, maintaining those established business processes is extremely important. That’s why at the onset of each project, a MiraMed healthcare industry consultant works with the experts at the hospital or health network to fully understand each of these specific requirements. Utilizing MiraMed’s formalized assessment process enables the MiraMed team to get the information required to bring a hospital’s or health network’s business to a higher level, while still preserving the established culture.
Implementation
When a hospital or health network decides to outsource specific processes, the MiraMed team jumpstarts the process by launching its proprietary implementation methodology. During phase one, the MiraMed team meets with hospital or health network staff members to get a deep understanding of overall objectives and the organization’s timeframe. During this stage, the team closely examines three key areas--requirements, technology and performance, During phase two, the MiraMed team partners with hospital or health network executives to document best practices in each of these areas. Phase three involves transforming this information into a formalized work plan, which delineates responsibilities among the project team. Finally, during stage four, responsibilities and delivery dates are then managed to ensure that the hospital’s or health network’s business is optimally managed—and that bottom line results are realized.
Four Phase Implementation Process
Client Support
The MiraMed team simply becomes an extension of the hospital’s or health network’s staff, making the implementation seamless and effective. Engaging every step of the way is the MiraMed specialty. To successfully achieve the optimal partnership, a MiraMed account manager plays a vital role in maintaining open communication and becomes the first line of assistance when any issues arise. Client satisfaction is at the top of MiraMed’s priority list. And, to ensure such satisfaction, MiraMed engages each hospital or health network in a series of satisfaction assessments throughout the year.
